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Desktop Support Analyst

Connection is currently looking for a PERMANENT Desktop Support Technician to work with our wonderful client. Full benefits package including PTO and Holiday pay!
Job Summary
The Desktop Support Technician will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
The Desktop Support Technician will deliver a high level of customer service and professional interaction with internal customers, management, administration and onsite technicians
The Desktop Support Technician will be familiar with hardware and software support in a Microsoft Windows 7, Windows XP and MS Office suite environment
The Desktop Support Technician will respond to support requests via phone, email or other approved electronic media to ensure accurate and timely resolution to request
The Desktop Support Technician will monitor and respond quickly and effectively to requests received through the IT helpdesk following the established processes and procedures
The Desktop Support Technician will remotely configure new desktop and laptop systems, refresh existing systems and migrate user profiles / data, based on provide guidelines and documentation
The Desktop Support Technician will assist end-users in person and remotely with various hardware and software issues
% of Total Time Essential Job Functions
25% Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
20% Deliver a high level of customer service and professional interaction with internal customers, management, and administration. Provide helpdesk support and resolve problems to the end user's satisfaction
15% Assist end-users in person and remotely with various hardware and software issues while asking questions to determine nature of problem
15% Written and verbal communication skills (Respond to support requests via phone,
email or other approved electronic media)
10% Utilize, prioritize, escalate, assist, document and complete support incidents using established procedures.
10% Monitor Service Desk Application for tickets assigned to the queue and process first-in first-out based on priority
5% Utilize and maintain the helpdesk tracking software (as needed)
Connection and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.



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