IT Service Desk Analyst (Tri-Lingual - English, French, Spanish)

We're active members of the communities we serve. That's why at Stantec, we always design with community in mind.
The Stantec community unites more than 15,000 employees working in over 250 locations. Our work?professional consulting in planning, engineering, architecture, interior design, landscape architecture, surveying, environmental sciences, project management, and project economics?begins at the intersection of community, creativity, and client relationships. With a long-term commitment to the people and places we serve, Stantec has the unique ability to connect to projects on a personal level and advance the quality of life in communities across the globe.
Your Opportunity
Our Information Technology team is currently seeking to fill 1 full-time tri-lingual position; English, French and Spanish. This Tier 1 Service Desk Analyst position can be located in any of our Canadian or U.S. offices.
Your Key Responsibilities
We require an IT professional with proven customer service skills who can work in a dynamic and challenging service desk environment to provide quality support to our internal clients.
Provide front-line IT support by phone and chat for English, French, and Spanish speaking customers.
Working in a team environment, you will analyze, resolve and document problems related to Stantec's IT infrastructure and core applications.
Your Capabilities and Credentials
Must be fluent in written and conversational English, French and Spanish.
Exceptional written and verbal communication skills will be required in addition to well-developed problem solving and troubleshooting skills.
The successful candidate will possess the ability to work in a fast paced, multitasking environment.
A strong knowledge of diverse hardware, software and operating systems with an interest in and taking the initiative to keep current with same.
Working knowledge of database concepts and tools will also be keys to your success.
Preference will be given to candidates that have related experience with Oracle Financials.
Education and Experience
Post-secondary education in Information Technology
Minimum of one to two years of IT Service Desk experience or equivalent along with a strong customer service focus.
this position can work out of any Stantec location in North America
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
Stantec is a place where the best and brightest come to build on each other's talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.
Job: Service Desk Analyst
Primary Location: Canada-Alberta-Edmonton
Other Locations: United States, Canada-New Brunswick, Canada-Ontario-Toronto, United States-New York, United States-Texas, United States-New Jersey, Canada-Ontario, Canada-Newfoundland and Labrador, Canada-Nova Scotia, Canada-British Columbia, Canada-Saskatchewan, United States-California, Canada-Quebec, United States-Minnesota, Canada, United States-Florida, Canada-Manitoba, Canada-Prince Edward Island
Organization: BC-1374 IT Services-Corporate-Canada
Employee Status: Regular
Job Level: Individual Contributor
Travel: No
Schedule: Full-time
Job Posting: Oct 10, 2018, 6:17:00 AM
Req ID: 180001LQ

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