Access Coordinator/Telephone Operator - Full Time - Adventist Health Mendocino Coast - Fort Bragg, C
Adventist Health is more than an award-winning health system.
We provide whole-person care to our communities and champion the greater good - from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope.
From Oregon to Oahu, we have a calling to always do more.
Now is your chance to apply your passion to our mission.
We're looking for someone to join our team as an Access Coordinator/Telephone Operator who:
Performs general administrative duties and customer service.
Provides communication, information, assistance and coordination for all customer requests.
Provides patient care support.
Maintains excellent customer service.
Essential Functions:
Responsible for greeting and registering patients, ensuring completion of required patient documents, updating patient demographic, insurance and financial information, providing copies of documents to patients, scheduling patient appointments, completing physician referrals and assisting patients with questions and requests.
Answers and directs incoming calls and secure messages via the EHR.
Schedules patients for appointments.
Makes appointment reminder calls.
Verifies eligibility for services and collects payment amounts due.
Organizes patient Outguides for next day appointments noting bad debt, authorization and other pertinent information.
Balances patient payments and money box on a daily basis and couriers patient collections to the Business Office safe.
Follows established clinic policies and procedures, including confidentiality requirements as set forth by HIPAA and Adventist Health.
Supports an environment of teamwork, professional communication, excellent customer service and efficiency.
Performs other job-related duties as assigned.
You'll be successful with the following
Qualifications:
Education:
High School Education/GED or equivalent:
Preferred Associate's / Technical Degree or equivalent combination of education/related
Experience:
Preferred Work
Experience:
One year physician office, hospital patient registration or patient accounting
Experience:
Preferred Adventist Health is committed to the safety and wellbeing of our associates and patients.
Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA and HI) or the option of COVID-19 vaccine or weekly testing (required in OR), etc.
, as a condition of employment, and annually thereafter.
Medical and religious exemptions may apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We provide whole-person care to our communities and champion the greater good - from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope.
From Oregon to Oahu, we have a calling to always do more.
Now is your chance to apply your passion to our mission.
We're looking for someone to join our team as an Access Coordinator/Telephone Operator who:
Performs general administrative duties and customer service.
Provides communication, information, assistance and coordination for all customer requests.
Provides patient care support.
Maintains excellent customer service.
Essential Functions:
Responsible for greeting and registering patients, ensuring completion of required patient documents, updating patient demographic, insurance and financial information, providing copies of documents to patients, scheduling patient appointments, completing physician referrals and assisting patients with questions and requests.
Answers and directs incoming calls and secure messages via the EHR.
Schedules patients for appointments.
Makes appointment reminder calls.
Verifies eligibility for services and collects payment amounts due.
Organizes patient Outguides for next day appointments noting bad debt, authorization and other pertinent information.
Balances patient payments and money box on a daily basis and couriers patient collections to the Business Office safe.
Follows established clinic policies and procedures, including confidentiality requirements as set forth by HIPAA and Adventist Health.
Supports an environment of teamwork, professional communication, excellent customer service and efficiency.
Performs other job-related duties as assigned.
You'll be successful with the following
Qualifications:
Education:
High School Education/GED or equivalent:
Preferred Associate's / Technical Degree or equivalent combination of education/related
Experience:
Preferred Work
Experience:
One year physician office, hospital patient registration or patient accounting
Experience:
Preferred Adventist Health is committed to the safety and wellbeing of our associates and patients.
Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA and HI) or the option of COVID-19 vaccine or weekly testing (required in OR), etc.
, as a condition of employment, and annually thereafter.
Medical and religious exemptions may apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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